Shipping

Who do you ship with?

Tall Trees Studio ships via Australia Post.

 

Can I track my order?

Only if the Express Post option is taken. Once your purchase has been processed, you will receive email confirmation to advise you of the delivery. Your tracking number, for Express Post Deliveries, will be included in this email. If you would like to keep tabs on your delivery, you will be able to track your order through Australia Post.

Do you ship to PO Box addresses?

Except Jewellery, then Yes.

 

For Jewellery, you will need to sign for your parcel on delivery, so unfortunately we will be unable to deliver it to a PO Box. If you are not going to be at home during the day, we suggest that you have your parcel delivered to your work address, so it can be signed for upon delivery.

 

Do I need to sign for my purchases?

All items sent via Express Post will need to be signed for upon delivery to verify that you have received the parcel. Please note that to comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as “gift”, even if the order is placed with that intention.

 

Can you ship to multiple addresses?

We will happily to ship to multiple addresses. Please email us or call us on 0407 759 813  once you have placed your order to advise us of which item is to be sent to which address. Note additional shipping charges may apply.

 

Do you offer same day delivery?

Tall Trees Studio can arrange for same day delivery within Melbourne and suburbs, via courier. Please email or call us on 0407 759 813 to arrange this service. Rates will be dependent on your purchase and will be confirmed at the time of your sale.

 

Is my package insured?

Where the Express Post option is taken, all purchases sent by Tall Trees Studio are covered by insurance until you have signed for your parcel and the cost of this service is covered in the shipping costs.

 

Can I add items to an existing delivery?

Once a purchase has been processed, we are unable to add any further items to the delivery. However, all orders will be dispatched at 1pm, so if you urgently need to add another item, please call Tall Trees Studio on 0407 759 813 before this time. We can’t promise that this will be possible, but we will do our best to help you out.

 

Can I change my address after my order has been dispatched?

Unfortunately, we are unable to change your address once the order has been dispatched. All orders will be dispatched at 1pm, so if you urgently need to change your address, please call the gallery on 0407 7519 813 before this time. We can’t promise that changing your information will be possible, but we will do our very best to help you out.

 

What happens if my purchase is damaged during transit?

Fortunately this is a rare occurrence,  if you are concerned about this happening consider the Registered Post option.

 

What happens if my purchase is lost during transit?

In the very rare event that your purchase is lost in transit, there is very little than can be done. If you concerned about this happening, then please consider the Registered Post option.

 

Shipping - Greeting & Post Cards

Domestic - Australia

Australia-wide Postage is $2.00 per card. Priority Post can be provided for an extra $0.55. The shipping rate will be calculated and added to your sale at the checkout.

 

New Zealand – Economy Air

Postage is AUD$3.00 to New Zealand, which will be calculated and added to your sale at the checkout.

 

International – Economy Air

Postage is AUD$4.50 for shipping, which will be calculated and added to your sale at the checkout.

Time required for delivery (Domestic)

Cards posted locally are delivered between 2 - 10 business days depending on the location within Australia.

Time required for delivery (New Zealand)

Cards being sent to New Zealand via Economy Air usually takes 7 - 10 business days to deliver to major metro areas. Regional and rural areas may take longer.

Time required for delivery (International)

Cards being shipped to an international address will be delivered within 7 - 10 business days depending on the location. 

Shipping – Small/Lower Cost Ceramics

 

Domestic - Australia

Australia-wide Postage is $10.00 per parcel. This option does not include tracking and insurance, Express Post, with tracking & insurance, can be provided for an extra $5.00. The shipping rate will be calculated and added to your sale at the checkout.

 

New Zealand – Economy Air

Postage is AUD$20.00 to New Zealand, which will be calculated and added to your sale at the checkout. This option includes tracking, it does not include insurance.

 

International – Economy Air

Postage is AUD$25.00 for shipping, which will be calculated and added to your sale at the checkout.

This option includes tracking, it does not include insurance.

 

Time required for delivery (Domestic)

Items posted locally are delivered between 2 - 10 business days depending on the location within Australia.

Time required for delivery (New Zealand)

Items being sent to New Zealand via Economy Air usually takes 7 - 10 business days to deliver to major metro areas. Regional and rural areas may take longer.

Time required for delivery (International)

Items being shipped to an international address via Economy Air, will be delivered within 7 - 10 business days depending on the location. 

Shipping - Jewellery

Who do you ship with?

Tall Trees Studio uses Australia Post Express Post. International deliveries are shipped using Express Courier International (Australia Post).

 

Rates (Domestic)

Postage is $15 Australia-wide (Express Shipping). This price includes insurance, tracking and signature on delivery. The shipping rate will be calculated and added to your sale at the checkout.

 

Rates (New Zealand)

Shipping is AUD$35 to New Zealand (Express Post). This price includes insurance and is tracked, with signature on delivery. The shipping rate will be calculated and added to your sale at the checkout.

 

Rates (International)

All deliveries with a total value under $5,000 are shipped internationally via Australia post. There is a flat rate of $55 for shipping, and this price includes insurance. The shipping rate will be calculated and added to your sale at the checkout.

Please note that at present Australia Post is operating normally, but has reported some delays in delivery internationally, depending on the current individual operations of your local postal service. View country specific updates here.

Time required for delivery (Domestic)

Parcels shipped via Express Post are guaranteed next day delivery within the Express Post network. Visit the Australia Post website to check whether your location falls within the Next Day Guarantee region. All remaining areas will have a delivery time between 2 and 7 business days depending on the location. Please contact us for accurate delivery times for regional or rural locations.

If you need your parcel delivered more quickly, please contact us, for an additional fee, we can arrange a courier for you.

 

Time required for delivery (New Zealand)

Our parcels are sent to New Zealand via Express Post which usually takes 2-4 business days to deliver to major metro areas. Regional and rural areas may take longer.

If you need your parcel delivered more quickly, please contact us, for an additional fee, we can arrange a courier for you.

 

Time required for delivery (International)

Parcels being shipped to an international address will be delivered within 3 to 7 business days depending on the location. Please contact us for accurate delivery times for your location.

Any delivery exceeding 14 business days from the shipment date should be reported Tall Trees Studio as soon as possible. We will track your parcel immediately.

 

Tall Trees Studio

3 Olinda- Monbulk Road,

Olinda, , Victoria, 3788, Australia

Australia: 0407 759 813

International: +61 407 759 813

©2020  Tall Trees Studio