Jewellery is a very special & personal purchase. We hope you will love and enjoy your Tall Trees Studio purchase for a very long time. If you feel like that is not going to happen for whatever reason we are happy to make a refund or exchange possible.
Just keep in mind…..
¤ You need to have contacted Tall Trees Studio within 7 days of receipt of the item, with your intention to return the item;
¤ Items must be returned within 21 days of purchase with the original receipt;
¤ You must provide your name, phone number and address with your returned item;
¤ Gift vouchers cannot be returned;
¤ Custom orders or made-to-order items cannot be returned;
¤ The returned items must be unworn, in original condition in the original Tall Trees Studio packaging.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the item in original condition.
If an item is faulty we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within 21 days of purchase.
In the event that your product is lost or damaged in transit, Tall Trees Studio will not be held liable. We therefore, recommend that you pack the item so that it is adequately protected whilst in transit and that it is sent registered and insured mail (for the full amount).
We are committed to providing you with the best customer experience, every time and look forward to welcoming you back soon.
How do I return/exchange an item purchased online?
Please contact us to advise us so we can give you instructions where to return your parcel.
Tall Trees Studio does not offer refunds for instore purchases, so we ask that you choose carefully. Pieces purchased in the Tall Trees Studio Store can be exchanged for another item or a credit note, within 14 days of purchase.