Australia: 0407 759 813

International: +61 407 759 813

©2020  Tall Trees Studio

 JEWELLERY CARE

& CLEANING 

 

 

Repair & Cleaning        

 

We only repair items made or sold by Tall Trees Studio on this website or in our shop in Olinda.  
You may send your item to us via registered mail. If you choose to send your item via mail, please contact us and we will confirm/provide our shipping address. 

Upon receipt of your item we will provide a quote to do the clean and/or repair work.

 

 

STERLING SILVER

 

How do I care for my Sterling Silver?

 

We recommend removing your Sterling Silver jewellery before participating in physical activities like gardening, the gym, or swimming. This will help in extending the longevity of the piece. 
 
Remember to check that clasps and settings are strong and secure before wearing your jewellery. If you see signs of wear or damage, please contact us to arrange for the clasp or setting to be repaired.

How should I store my silver item?

Sterling Silver should be kept completely dry. Keep it away from excessive exposure to air and store it in the Tall Trees Studio packaging in which it came, or zip seal plastic bag or if you have one, a silver storage box. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid contact with rubber bands or other rubber products as the sulphur in rubber causes tarnishing and corrosion.

With necklaces particular care should be taken to ensure the necklace is closed before storage to stop the necklace knotting up or becoming kinked.

How do I clean my Sterling Silver item?

 

Sterling silver is a precious metal and will require cleaning from time to time. If your item has not been given a surface treatment such as oxidising, enamel paint, black rhodium plating or gold plating, you can clean it with a silver cleaning cloth. Gently rub your item several times, then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver looking like new.  

Please note: chlorine, bleach and sulphur accelerate tarnishing and should be avoided. 
 
If you require further information regarding cleaning, please contact us. 

How do I remove tarnish from my Sterling Silver item?

 

Sterling silver naturally tarnishes over time, especially when exposed to salt air and products containing sulphur, such as rubber bands and some papers. Tarnish can easily be removed using a high quality soft cleaning cloth as outlined in ‘How do I clean my silver item?’

How can I clean Sterling Silver items with an oxidised finish?

 

An oxidised finish is a deliberate blackening of the surface that we apply to some of our silver range. Please take care as this finish can be removed by cleaning and polishing. Please avoid over using a silver polishing cloth on oxidised items.

 
Note: An oxidized finish is not permanent and will wear off over time. All
Tall Trees Studio items are designed to mature and are designed to mature and evolve in this way. Please contact us if you would like a quote on re-oxidising your Sterling Silver item.

 

How can I refinish Sterling Silver items with a matte finish?

 

If your Tall Trees Studio piece has a matte finish you can bring it back to its original condition by gently washing in distilled water and dishwashing detergent with a soft toothbrush and very gently wash the piece.

Is my Sterling Silver item durable enough for everyday wear?

We want you to enjoy wearing your piece for many years to come. Caring for your item by storing it correctly, keeping it dry and avoiding harsh chemicals will extend its life span.  
 
Sterling Silver rings with fine bands should not be worn every day and instead worn as more occasional pieces.  
 
We recommend removing all jewellery before bed, and before activities that may damage your item such as gardening, swimming and the gym.  
 
If you are unsure about the durability of your item, please contact us and we can advise you on specific care. 

 

GOLD

 

How do I care for my Gold item?

We recommend periodical professional servicing and cleaning of your item. In between services, examine your jewellery regularly to make sure settings are snug and clasps are secure.

Avoid exposing Gold jewellery to household bleach and swimming pool chlorine which will quickly cause gold to discolour and possibly disintegrate. 
 

How do I clean my Gold item?

Gold is a very durable metal and is easy to keep clean.  

Between professional servicing, most Gold jewellery can be maintained with a non-abrasive cleaner. Place your gold item in warm water and gently scrub with a natural bristle (soft bamboo is ideal) toothbrush and mild dish washing liquid. Rinse clean and dry with a clean and dry cloth.

  

How should I store my Gold item?

Jewellery storage is important. All of our jewellery comes stored in its own box or zip case. When not being worn, we recommend that you place your jewellery back in the original box or another suitably lined jewellery container.

With necklaces particular care should be taken to ensure the necklace is closed before storage to stop the necklace knotting up or becoming kinked.

Is my Gold piece durable enough for everyday wear?

Gold jewellery is generally durable enough for everyday wear; however, this is specific to the carat of metal and style of your piece. While gold is strong it is not indestructible. Care must still be used when wearing your piece on a day-to-day basis.

 

We recommend removing your jewellery before participating in activities like the gym, swimming, gardening and even cooking.  

Rings with finer bands are less hardy than heavier rings, especially in 9 carat gold. We would recommend removing them before all physical activity.  
 
If you are unsure about the durability of your item, please contact us and we can advise you on specific care. 

 

How should I store my Gold piece?

As with all of our jewellery, we recommend storing your piece in its original packaging when not being worn.

 

Please keep your gold piece away from harsh chemicals such as chlorine and bleach. 

 

DIAMONDS & GEMSTONES

 

How do I care for my Gemstones?

Certain basic precautions should be taken with all of your jewellery. However, some gemstones, require special care. 

Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as Amethyst, Emerald, Opal, Pearl, Peridot, Tanzanite and Tourmaline are very delicate and easily scratched. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery. 
 

 

How do I care for my Diamond?

Dust, pollution and daily wear will veil the brilliance of a gemstone. We suggest that your diamond jewellery receive periodic professional maintenance. Our trained jeweller will check that the setting is adequately holding your stones and give your piece a professional cleaning. Between professional cleanings, we recommend the occasional use of a non abrasive (definitely not toothpaste) cleaner for diamond jewellery. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewellery with stones other than diamonds may need different care. 

How do I care for my Cultured and Freshwater Pearls?

 

Pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe your pearls with a slightly damp cloth.

Pearl necklaces are strung on pure silk with knots between each pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually. 
 
You can post them to us for our re-stringing service. Please note this service may incur a fee. Alternatively your local fine jeweller will be able to recommend a pearl threader near you. 

How do I care for Pearls in my ring?

Rings with pearls in them should be worn less frequently if you wish for your pearl to last a long time. Pearls will get knocked more often when worn on the hand and therefore can lose their lustre more quickly and may also become loose in their settings. They should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe your pearls with a slightly damp cloth but do not submerge them in water or any other liquid. 

 

THREADED ITEMS

 

How often do I need to restring my threaded item?

Our threaded items are strung on pure silk with knots between each bead. Over time, the silk will stretch, weaken and become soiled. If you wear your threaded necklace regularly, we encourage you to have it restrung annually or at initial signs of the silk wearing. Bracelets will need to be re-strung more frequently. 
 
You can post to us for our re-stringing service. Please note: this service may incur a fee. Alternatively your local fine jeweller will be able to recommend a bead threader near you.

 

How can I clean my threaded item?

The above cleaning methods are acceptable for threaded items, however great care must be taken not to get the silk near water or any cleaning products as this can shorten the life of threading and require the item to be restrung. 

How should I store my threaded item?

It is important that threaded items are stored in their own box or container, lying flat and with space around it. We recommend keeping it in its original packaging for longevity.

SURFACE FINISHES

 

How long will an oxidised finish last?

An oxidised finish will wear over time to reveal the silver underneath. All Tall Tree Studio items are designed to mature and evolve in this way. Wear time depends on how often and how carefully you wear the piece. The pH of your skin may also affect the resilience of the oxidised finish.   
 
If you wish to have your piece restored to its original condition, we offer a re-oxidising service. This service may incur a fee. 

How can I clean items with an oxidised finish?

An oxidised finish is the deliberate blackening of the surface that we apply to some of our silver range. Take care as this finish can be removed by cleaning and polishing. Please avoid using a silver polisher or Silver Foam on oxidised items. Please use a dry, soft, clean cloth to polish and avoid scratching. 
 
Note: An oxidized finish is not permanent and will wear off over time. All Tall Tree Studio items are designed to mature and evolve in this way. Please contact us if you would like a quote on re-oxidising your silver item.