Pieces purchased on this website can be exchanged for another item or a credit note and must be returned within 21 days.
Custom order or made to order pieces cannot be exchanged.
Pieces purchased in person in our Studio must be returned within 14 days for a credit note or exchange. They must be in the original, saleable condition, with original packaging intact accompanied by the original sales receipt. Tall Trees Studio does not offer refunds.
You are responsible for any shipping and any additional postage charges.
In the event that your product is lost or damaged in transit Tall Trees Studio will not be held liable.
We therefore, recommend that you pack the item so that it is adequately protected whilst in transit and that it is sent registered and insured mail (for the full amount).
Please contact us to advise us so that we can look out for your parcel.
If you purchased your piece from the Studio in Olinda, Victoria, you may only exchange this item by contacting the Studio on 0407 759 813.
If the product that you have chosen to purchase is greater in value than the item you exchanged, you will have to pay the difference. If the exchanged item is lower in value, you will receive a store credit for the difference.
Alternatively, you can bring your piece to be exchanged to our Studio at 3 Olinda-Monbulk Road, Olinda, Vic 3788. If you have any other questions, please contact us via email or phone 0407 759 813